RETURN & REFUND POLICY

Thank you for shopping with Brightly Online Shop.

We strive to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in the same condition as received.

• Be in its original packaging.

• Include all accessories, inserts, and promotional items (if applicable).

• Be accompanied by proof of purchase (such as your order confirmation or receipt).

Required Unboxing Video

To protect both our customers and our business from fraudulent claims, a complete, continuous, and unedited unboxing video is required for any request involving:

• Damaged items

• Defective products

• Missing items

• Incorrect items received

The unboxing video must:

• Begin before the shipping package is opened.

• Clearly show the shipping label and the sealed package.

• Record the entire unboxing process in one continuous video without cuts, edits, or pauses.

• Clearly show the issue being reported.

Claims submitted without a complete and unedited unboxing video may not be eligible for a refund, replacement, or exchange.

How to Request a Return

To request a return, please contact us at:

Email: support@brightlyonlineshop.com

Please include:

• Your order number

• Your full name

• A description of the issue

• Photos of the item (if applicable)

• The required unboxing video (for damaged, defective, missing, or incorrect items)

If your return request is approved, we will provide instructions on how and where to return your package.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of receiving your order.

Failure to report the issue within this period may result in your claim being denied.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

• Opened or used personal care products

• Perishable goods

• Customized or personalized products

• Gift cards

• Clearance or sale items

Exchanges

We only replace items that are damaged, defective, or incorrectly shipped.

If you need an exchange, please contact our customer support team. Once your request is approved, we will provide further instructions.

Return Shipping Costs

If the return is due to our error (such as receiving the wrong item or a confirmed defective product), Brightly Online Shop will provide appropriate assistance regarding the return.

For all other approved returns, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks, credit card companies, GCash, Maya, or other payment providers may require additional time to complete the refund process.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Shipping Coverage

Brightly Online Shop currently ships within the Philippines only. Orders shipped outside the Philippines are not accepted.

Contact Information

Business Name
Brightly Online Shop

Address
Barangay 6
Kabankalan City, Negros Occidental 6111
Philippines

Phone
+63 953 511 4439

Email
support@brightlyonlineshop.com

For any questions regarding returns, refunds, or exchanges, please contact our customer support team using the information above.