SHIPPING POLICY

Thank you for shopping with Brightly Online Shop.

Brightly Online Shop owns and operates multiple product brands, including CardioGarlic. This Shipping Policy applies to all products purchased through our official websites unless otherwise stated.

Order Processing

All orders are processed within 1–5 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Coverage

Brightly Online Shop currently ships within the Philippines only.

Estimated Delivery Time

Due to high demand and varying courier schedules, orders typically arrive within 14–30 business days after shipment.

Delivery times are estimates only and are not guaranteed.

Shipping Delays

Delivery may take longer than expected due to:

• Courier delays

• Weather conditions or natural disasters

• Public holidays

• High order volumes

• Remote delivery locations

• Other circumstances beyond our control

Brightly Online Shop is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

Order Tracking

Once your order has been shipped, tracking information will be provided via email or SMS when available. Tracking updates may take several days to appear in the courier's tracking system.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout. Brightly Online Shop is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost Packages

If your package has not arrived within 30 business days from the shipping date, please contact us so we can investigate the matter with the shipping carrier.

Refunds Due to Shipping Delays

Shipping delays do not qualify for refunds if the package remains in transit. Refunds or replacements will only be considered for packages confirmed as lost by the shipping carrier or after a full investigation has been completed.

Contact Information

Business Name
Brightly Online Shop

Address
Barangay 6
Kabankalan City, Negros Occidental 6111
Philippines

Phone
+63 953 511 4439

Email
support@brightlyonlineshop.com

For any shipping-related questions or concerns, please contact us using the information above.